Good, Old Fashioned Customer Service
Why Shopping with a Small Business Still Matters
In today’s digital world, online shopping can often feel cold and impersonal—missing the human touch we used to enjoy in traditional stores. At USA-Containers, LLC, we’re proud to bring back that good old-fashioned customer service that puts people first.
We believe in treating every customer with honesty, flexibility, and care. And we don’t just say it—we live it. Here are three real stories that show how far we go to make sure our customers are satisfied, no matter what.
💡 Real Service Story #1: We Buy Back Our Containers
A customer recently reached out interested in a 40-foot refrigerated container. We informed them upfront that it required three-phase power to operate, and we provided all the necessary specs to help them check with their local utility provider.
After the purchase, the customer discovered that installing three-phase power would be far more expensive than expected. Understandably, they could no longer proceed with that setup—and the container became unusable for their needs.
Instead of leaving them stuck with an unusable product, we made it right:
➡️ We bought the container back
➡️ And exchanged it for a 20-foot single-phase unit that worked for their existing power setup
Even though this meant a financial loss for us, we believe that doing the right thing is always worth it.
🚛 Real Service Story #2: Inside Delivery — No Problem!
A repeat customer asked us to deliver and install a reefer container inside their warehouse—a tight, packed space with limited maneuvering room.
Many companies would’ve said, “Sorry, we can’t do that.”
But not us.
We carefully assessed the situation, brought in specialized equipment, and used a forklift to safely and precisely position the container inside the warehouse.
No damage. No delays. Just great service backed by experience and the right tools.
🛠️ Real Service Story #3: Customer Support After the Sale
We sold a customized mini butcher shop container to a customer in Oklahoma. They were excited to receive their unit, but during installation, they noticed the meat rail system had been installed incorrectly—a mistake we didn’t catch during our quality control check.
We owned the error immediately. Then we did what most companies wouldn’t even consider:
✅ We packed our service truck, loaded the right tools, parts, and technicians, and drove 500 miles to personally fix the issue.
Thanks to our team’s quick response and dedication, the issue was resolved on-site to the customer’s complete satisfaction.
We Do More Than Sell Containers
Whether it’s before, during, or long after the sale, we’re here to help. From technical advice to on-site service and delivery solutions, USA-Containers, LLC stands by every product we sell.
We’re not just a supplier. We’re a partner.
Experience the Difference of Real Customer Service
When you shop with a small family-owned business like USA-Containers, LLC, you get more than a product—you get a team that actually cares.
If you’re ready to work with people who stand behind their word, give us a call or browse our products today.
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